Returns & Refunds

Payment Methods

Currently we accept all orders in £ Sterling (GBP). Prices can be viewed on in either GBP, Euros, US Dollars or Australian Dollars.

Bedding & Beyond are happy to accept the following payment methods for orders:

Credit card
Debit card
PayPal

We use Braintree Payments as our partner for credit and debit card transactions. Your personal data is encrypted using powerful 128-bit SSL technology, meaning that it cannot be read by anyone else when the information is sent.

Cancelling an order

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us (Argofield Limited, Clan House, Denmark Street, Maidenhead, Berkshire, SL6 7BN, 01628 763051 info@beddingandbeyond.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Returns and Refunds

We are confident that you will enjoy your purchases from Beddingandbeyond.com. However, in the unlikely event that you are not 100% satisfied with your goods, we are happy to offer a fantastic no-quibble 365-day money back guarantee. This 365-day period begins from the date of purchase.

To return goods within the 365-day period or to find out whether you qualify for free returns, please email us at info@beddingandbeyond.com, or call us on 01628 763051 prior to sending any goods back.

This offer does not affect your statutory rights and you are still entitled to the standard 14-day cooling off period as outlined in the Consumer Contracts (Information cancellation and additional charges) Regulations 2013. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You must take reasonable care of any goods supplied prior to sending them back. Customers may lose their right to return, if product is removed from packaging or soiled due to health and safety. A refund will be made using the same means of payment as you used for the initial transaction, you will not incur any fees as a result of this.

A refund will be processed once we have received the goods back or proof of postage has been supplied, whichever is the earliest. Refunds usually take 24-48 hours to be processed.

Returns Address:

Returns Department
Argofield Limited
Clan House
Denmark Street
Maidenhead
Berkshire
SL6 7BN
United Kingdom

Delivery of Damaged or Missing Items

Depending on the weight of your order we may use a courier service to deliver your goods. In this event your order will require a signature upon delivery. If the packaging shows visible signs of damage (e.g. rips or tears in the outer packaging) then please sign for the goods and notify the delivery driver that the goods are signed for as 'Damaged'. You then have 7 days from the date of delivery to notify us of any items that have been damaged in transit or are missing from the delivery. If the delivery is signed for as 'clear' (i.e. the driver does not note the delivery as 'damaged') you only have until 3pm on the next working day following delivery to notify us of any damaged in transit or missing items. Please note that this does not affect your statutory rights and you are still entitled to the standard 14 day cancellation period as outlined in the Consumer Contracts (Information cancellation and additional charges) Regulations 2013.

Orders not received must be reported to us within 30 days for UK orders, or 60 days for International orders. Please contact our Customer Service team at info@beddingandbeyond.com if you believe your items have been lost in transit. Any items not received reported after this time may result in us being unable to process a replacement order or refund for you.