YOUR PERSONAL DATA
Bedding & Beyond fully complies with the obligations required of the General Data Protection Regulations (GDPR) and current consumer legislation.
INFORMATION YOU PROVIDE TO US
You will provide some or all of the following information to us when you purchase goods from our website, register a customer account with us, contact us, or sign up for newsletters and other marketing activities:
- Your Identity and Contact Details -includes your name, email address, home postal address/billing address, delivery address (if different), and your contact telephone number
- Your Payment Details - your bank details and payment card details, however your payment transactions will be encrypted by the acquiring bank so we will not retain any payment card details submitted by you
WHAT WE USE YOUR PERSONAL DATA FOR
Data protection law in the UK allows us to collect, use, store and transfer personal information if we have one or more of the following purposes for doing so:
- To fulfill a contract with you; or
- Where necessary to comply with a legal or regulatory obligation; or
- Where necessary for our legitimate interests (or those of a third party) provided your interests and fundamental rights do not override these interests); or
- For other reasons where you have expressly consented to those purposes.
Below are the ways we will use your personal data to fulfill your contract and/or for our legitimate interests
- Processing your order, including taking payment, supplying products and any after sales services such as cancellations and returns;
- Identify verification and credit checking;
- Keeping you updated on the progress of your order, we will usually communicate with you about your order by email, but we or our couriers may also contact you by phone;
- Where you have registered with us, processing and administering your account;
- Processing information required for competition, promotion or survey entries by you;
- Allowing you to participate in interactive features of our service if you choose to do so;
- Analysing sales to help us understand and improve our business;
- Administration, analysis and assessment of our website and it’s performance, to understand and develop our business and for the improvement and optimisation of our website
- As part of our efforts to keep our website safe and secure.
We need your consent for direct marketing communications. If you have expressly given your consent to receive direct marketing from us we may use the information you have given us for:
- Delivering direct marketing, advertising and updates from us to you, such as telling you about forthcoming events, products, services and offers and updates and information about us
- Measuring and understanding the effectiveness of advertising we serve to you and others; and
- Making suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.
At any time you can opt out of direct marketing.
OPTING OUT OF MARKETING AND PREFERENCE UPDATES
If you no longer wish to receive direct marketing and updates from us you can unsubscribe at any time by clicking on the link in the footer of the email. Alternatively you can contact customers services on 0800 161 5444 or email firstname.lastname@example.org.
If you are a registered online customer you can also opt out and amend your preference settings within your login profile under "My Account".
SECURITY OF YOUR PERSONAL DATA
Our website has appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. All information you provide to us is stored on secure servers. We have also put in place procedures to deal with any suspected personal data breach.
HOW LONG WE KEEP YOUR PERSONAL DATA
We will keep your data for as long as you are a customer and thereafter we may keep it for longer in order to respond to any questions or complaints and to maintain necessary records to satisfy legal, accounting or reporting requirements. We may also keep your data for research or statistical purposes.
If you have any questions or require any more information please contact us at email@example.com
WHAT ARE COOKIES AND WHY ARE THEY USED?
Reputable third-party banking (including PayPal) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
Bedding & Beyond uses Google Analytics, a web-based analytics tool that tracks and reports on the manner in which the website is used to help us to improve it. The information that the cookies collect, such as the number of visitors to the site, the pages visited, and the length of time spent on the site, is aggregated and therefore anonymous.
Google Analytics: This cookie allows us to see data on things like the number of visits to our site as well as the browsing behaviour of those visitors. This sort of data allows us to see which sections of our site are most popular and which aren’t so popular! All info is de-personalised and can never be tracked back to individuals. If you wish to disable these cookies, please use the opt-out browser add-on supplied by Google. You can also set your browser to reject all or certain cookies. Disabling cookies set by Google Analytics will not reduce the service provided to you.
Facebook Pixel: We use Facebook Pixel on Bedding & Beyond. Facebook Pixel is a tracking code which allows us to track and monitor the success of advertisements we use on Facebook and to improve the effectiveness of those advertisements by recording information such as the device you used to access our website and the actions you took on our website using cookies. We may also use Facebook Pixel to create retargeting advertisements and custom audiences for our advertisements on Facebook and on our website.
Pinterest Pixel: We use Pinterest Pixel on Bedding & Beyond. Pinterest Pixel is a tracking code which allows us to track and monitor the success of advertisements we use on Pinterest and to improve the effectiveness of those advertisements by recording information such as the device you used to access our website and the actions you took on our website using cookies. We may also use Pinterest Pixel to create retargeting advertisements and custom audiences for our advertisements on Pinterest and on our website.
We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.
We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website - please note that we're not responsible for the content of external websites.
We also use banner advertising on other websites to present you with products we think may be of interest to you, based on your browsing history. Cookies are tiny text files stored on your computer when you visit certain web pages.
We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.